Shop By Category
You can shop by category by clicking on the links on the left under “Shopping Categories ”, or by clicking on any of the drop-down menus at the top. On clicking the category name, you will be presented with all the products from that group. If you can not find a particular product for a category, simply email us and we will do our best to try to stock the product for you.

Searching For Products
Type a product name or number into the search bar . You will then see a list of products relating to your query. Click on any of the links to see more details about that item and/or place the item in your basket. To bring up a wider range or results, try limiting your search to one word. If you cannot find a particular product for a category, simply email us and we will do our best to find it for you.

Recommend to a Friend
You can recommend any of our products to your friends by clicking on the 'Email a Friend' link on the product pages. In the window that appears, you can provide your name, email and friend's name and email. Type any message for your friend and click "Recommend". We'll gladly send your message with a link to that recommended page to your friend.

Methods Of Ordering

Currently only from the website. 

Your credit card transactions are secure. All on-line orders are encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Methods Of Payment
We accept Delta, Visa, Mastercard, Switch, Maestro, Solo, Visa Electron, and Paypal.

Place An Order
Placing an order is simple. Simply navigate our site to the products you want and when you've chosen the item, click the 'Buy Now' button. You'll then be forwarded to our cart page where you can either checkout immediately or continue shopping

Edit My Order
If you wish to edit or change your order after it has been placed, simply send us an email explaining what you wish to change. If your order has already been processed, you will not be able to modify or change your order.

Cancel My Order
If you wish to cancel your order after it has been placed, simply send us an email, including all relevant details, asking us to cancel your order. If your order has already been processed, you will not be able to cancel your order.

Returns Policy
We want to offer our customers great satisfaction with a service to match but unfortunately, as we are a small company we can only accept returns if a product is defective in some way. 

We cannot refund or exchange if you simply changed your mind or ordered the wrong product.  As we can't guarantee its condition once it has left our premises this means we would not be able to re-sell it.  This assures quality for all so you can be certain you will never receive a product that someone else has returned.  



Coupon Redemption
If you have a coupon, you can redeem it on the last page of the checkout process. Simply enter the coupon number and hit "Submit". You will see the coupon deducted from your total amount.

Create An Account
Users who create a personal account with us, will be able to store all of their billing information with us, thus preventing having to enter it every time. To create an account, simply select "My Account " at the top of the page. From there, you will be able to register with us. You will also be able to register during your check-out process. If you do not wish to create an account with us, but wish to have your information stored for future orders, simply click the "remember me" option at the bottom of the billing/shipping page. The next time you come to our site, your billing and shipping information will be pre-filled for you! In order to take advantage of this feature, you must have your "cookies" enabled on your computer.

Forgot Username or Password
If you forgot your username or password, simply go to the "My Account " screen and choose "Forgot my password". You will then be able to enter your email address and we will email you your username and password within a few minutes.

Edit Account Information
If you wish to edit your account information, simply click the "My Account" button located at the top of the page. Enter your email address and password then click the "Sign In" button. Click on the "Update Your Profile" button and change any information you wish to change then click the "Update Profile " button located at the bottom of the page when you are finished.

View Past Orders
To View your past orders, log into your account and click the link on the welcome page.

Delivery
All orders are packaged with great care to ensure safe delivery.

Our postage rate starts at $8.00 but most orders cost more than this to post so we reserve the right to amend this on an individual basis: if the postage for your order is substantially above $8.00 we will email you to request payment of the difference.  Your order will not be posted until we receive this payment.

How long does my order take to arrive?
This is totally dependant on the mail service but orders are usually dispatched within 48 hours of receipt. 

Please note that we do not despatch goods over the weekend or on public holidays.


International Delivery
We ship internationally. Please contact us by email for information on postage costs.

Lost or Damaged Shipment
Please email us at info@absolutelypure.com

Privacy Policy 
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will give you the chance to refuse any marketing email from us or from another trader in the future.

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

Security
Your online credit card transactions are secure with us. We use Secure Socket Layering (SSL), the industry-standard encryption technology that ensures safe Internet transmission of your personal information.